Privacy Policy

Last updated: July 2025

At Maison Matcha, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website: maisonmatcha.store.

1. Who We Are

Maison Matcha is a Swiss-based brand offering premium, ceremonial-grade matcha. Our website address is: https://maisonmatcha.store.

2. What Data We Collect

We collect personal data to process orders and improve your shopping experience. This includes:

  • Name

  • Billing & Shipping Address

  • Email address

  • Phone number (optional)

  • Payment details (processed securely via third-party providers like TWINT or Stripe)

  • Order history

  • Website usage data (via cookies and analytics)

We do not store your full payment information on our servers.

3. How We Use Your Data

We use your data for the following purposes:

  • To fulfill and ship your orders

  • To send order confirmations and updates

  • To respond to customer support inquiries

  • To improve our website and services

  • To comply with Swiss and EU data protection laws

4. Third-Party Services

We may share your data with trusted third parties to operate our store. These include:

  • WooCommerce – our e-commerce platform

  • Payment providers (e.g., TWINT, Stripe, PayPal)

  • Shipping partners

  • Email marketing services (if you opt-in)

  • Analytics providers (Google Analytics, etc.)

All third parties comply with strict data protection regulations.

5. Cookies

Our website uses cookies to:

  • Enable basic store functionality

  • Analyze website traffic

  • Improve your shopping experience

You can adjust your browser settings to block cookies at any time.

6. Your Rights (GDPR / Swiss Law)

You have the right to:

  • Access your personal data

  • Correct or update your data

  • Request data deletion

  • Withdraw consent to marketing at any time

To exercise these rights, contact us at: marcel.cheng@hotmail.com

7. Data Security

We take reasonable steps to protect your data using encryption, secure servers, and limited access policies. However, no system is 100% secure, and you provide your data at your own risk.

8. Marketing Emails

If you subscribe to our newsletter, we may send occasional emails about products, promotions, or updates. You can unsubscribe at any time via the link in each email.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.